FAQ
Answers to commonly asked questions about Shopify and our themes.
- Do you provide refunds on theme purchases or services?
- Troubleshooting mega menu and navigational issues
- I need help troubleshooting issues with my product filtering. Can you help?
- My product images suddenly stopped appearing. What's going on?
- I need help troubleshooting a major issue with my store. How do I get urgent help?
- Do you offer an affiliate program?
- Do your themes offer RTL support?
- Are your themes ADA (or other accessibility standards) compliant?
- How do I edit the appearance or functionality of my checkout page?
- How do I install a Shopify theme?
- How do I enable Shopify's dynamic checkout button on my theme?
- What are your support hours and how quickly can I expect a response to my request?
- How do I find out when new theme versions are released and what has changed?
- How do I upgrade to the latest version of a theme?
- My Instagram feed suddenly stopped appearing. How do I fix it?
- Why do you not include phone or live chat support with your themes?
- Do you provide theme customization or setup services?
- What size images should I upload for slideshows, heroes, gallery images, etc.?
- How do I remove the "Shopify Theme by Mile High Themes" credit text from the footer?
- How do I remove the "Powered by Shopify" text in the footer?
- Is there any advantage to purchasing themes from Mile High Themes vs. from the Shopify Theme Store?
- What are the primary differences between the ShowTime and Galleria themes?
- How do I create a contact page with a form and Google map?