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FAQ

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Answers to commonly asked questions about Shopify and our themes.

  • If I hire you for a theme customization, will you help me move it to another theme or version later?
  • Do you provide refunds on theme purchases or services?
  • Troubleshooting mega menu and navigational issues
  • I need help troubleshooting issues with my product filtering. Can you help?
  • My product images suddenly stopped appearing. What's going on?
  • I need help troubleshooting a major issue with my store. How do I get urgent help?
  • Do you offer an affiliate program?
  • Do your themes offer RTL support?
  • Are your themes ADA (or other accessibility standards) compliant?
  • How do I edit the appearance or functionality of my checkout page?
  • How do I install a Shopify theme?
  • How do I enable Shopify's dynamic checkout button on my theme?
  • What are your support hours and how quickly can I expect a response to my request?
  • How do I find out when new theme versions are released and what has changed?
  • How do I upgrade to the latest version of a theme?
  • My Instagram feed suddenly stopped appearing. How do I fix it?
  • Why do you not include phone or live chat support with your themes?
  • Do you provide theme customization or setup services?
  • What size images should I upload for slideshows, heroes, gallery images, etc.?
  • How do I remove the "Shopify Theme by Mile High Themes" credit text from the footer?
  • How do I remove the "Powered by Shopify" text in the footer?
  • Is there any advantage to purchasing themes from Mile High Themes vs. from the Shopify Theme Store?
  • What are the primary differences between the ShowTime and Galleria themes?
  • How do I create a contact page with a form and Google map?
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