FAQ
Answers to commonly asked questions about Shopify and our themes.
- Video: Creating custom page and product templates (for themes supporting OS 2.0)
- Video: Structuring and customizing the product page (for themes supporting OS 2.0)
- Video: Creating advanced custom templates using metafields (for themes supporting OS 2.0)
- Video: Setting up and using storefront filtering (for themes supporting OS 2.0)
- My online store speed score is low. What can I do?
- I heard that Instagram support is being removed from Shopify themes. Why?
- My autoplay videos are not playing automatically and do not load in the popup window. Why?
- Are your themes GDPR compliant?
- Can I use my theme on multiple Shopify stores?
- Why does my breadcrumb navigation not include the name of the collection when I visit a product page?
- Do your themes support product reviews? How do I install it?
- Is it possible to download a trial version of your themes so I can test out the features before purchasing?
- How can I show unique sidebar menus on each of my collection pages?
- How can I feature a subset of collections on a page?
- How do I add responsive YouTube or Vimeo videos to my pages, blog posts and product descriptions?
- How do I hide prices and the "add to cart" button on my products?
- How do I display my Instagram feed on the home page of my site?
- Why is the customer account icon not showing in the header on my theme?
- What are theme "presets" or "styles" and how do I change them?
- How do I configure currency conversion settings?
- How do I enable and configure my password page?
- Is it possible to align the height of the product images in the collection grid so they look even?
- How do I transfer my theme license from one store to another?
- How do I determine what version of a theme I'm using?
- I'm having trouble getting my Google map to work. What can I do?
- How do I create drop-down and mega menus in my theme?
- How do I setup group filtering on my collection pages?
- How do I add videos to my product gallery?
- How do I add tabs to my product pages?
- I have followed a tutorial on Shopify to change store functionality and it isn't working. What do I do?