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Answers to commonly asked questions about Shopify and our themes.

  • Video: Creating custom page and product templates (for themes supporting OS 2.0)
  • Video: Structuring and customizing the product page (for themes supporting OS 2.0)
  • Video: Creating advanced custom templates using metafields (for themes supporting OS 2.0)
  • Video: Setting up and using storefront filtering (for themes supporting OS 2.0)
  • My online store speed score is low. What can I do?
  • I heard that Instagram support is being removed from Shopify themes. Why?
  • My autoplay videos are not playing automatically and do not load in the popup window. Why?
  • Are your themes GDPR compliant?
  • Can I use my theme on multiple Shopify stores?
  • Why does my breadcrumb navigation not include the name of the collection when I visit a product page?
  • Do your themes support product reviews? How do I install it?
  • Is it possible to download a trial version of your themes so I can test out the features before purchasing?
  • How can I show unique sidebar menus on each of my collection pages?
  • How can I feature a subset of collections on a page?
  • How do I add responsive YouTube or Vimeo videos to my pages, blog posts and product descriptions?
  • How do I hide prices and the "add to cart" button on my products?
  • How do I display my Instagram feed on the home page of my site?
  • Why is the customer account icon not showing in the header on my theme?
  • What are theme "presets" or "styles" and how do I change them?
  • How do I configure currency conversion settings?
  • How do I enable and configure my password page?
  • Is it possible to align the height of the product images in the collection grid so they look even?
  • How do I transfer my theme license from one store to another?
  • How do I determine what version of a theme I'm using?
  • I'm having trouble getting my Google map to work. What can I do?
  • How do I create drop-down and mega menus in my theme?
  • How do I setup group filtering on my collection pages?
  • How do I add videos to my product gallery?
  • How do I add tabs to my product pages?
  • I have followed a tutorial on Shopify to change store functionality and it isn't working. What do I do?
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