Frequently Asked Questions
Answers to commonly asked questions about Shopify and our themes.
- Do your themes support product reviews? How do I install it?
- How do I add videos to my product gallery?
- How do I create a contact page
- I need help troubleshooting a major issue with my store. How do I get urgent help?
- How do I edit the appearance or functionality of my checkout page?
- Do you provide theme customization or setup services?
- How do I enable Shopify's dynamic checkout button on my theme?
- Are your themes ADA (or other accessibility standards) compliant?
- Do you provide refunds on theme purchases or services?
- How do I find out when new theme versions are released and what has changed?
- How do I enable and configure my password page?
- Are your themes GDPR compliant?
- What are your support hours and how quickly can I expect a response to my request?
- Do your themes offer RTL support?
- If I hire you for a theme customization, will you help me move it to another theme or version later?
- Why do you not include phone or live chat support with your themes?
- Fixing error: "File name must be the ID of an image setting" (Vintage themes)